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Hi there dixleigh,
TPG Home Phone or Voice service comes with various call features included for your convenience.
If you already have a Home Phone or Voice service with TPG, you can manage your phone features using the Home Phone Service Control Panel within your Account online.
This article explains the function of each of the phone feature's.
https://community.tpg.com.au/t5/Featured-Articles/TPG-Home-Phone-Voice-Features/ba-p/975
If you have any further questions or concerns please let me know 
Kind regards
Hi there
Welcome to the community,
Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you
kind regards
Hi there dixleigh,
TPG Home Phone or Voice service comes with various call features included for your convenience.
If you already have a Home Phone or Voice service with TPG, you can manage your phone features using the Home Phone Service Control Panel within your Account online.
This article explains the function of each of the phone feature's.
https://community.tpg.com.au/t5/Featured-Articles/TPG-Home-Phone-Voice-Features/ba-p/975
If you have any further questions or concerns please let me know
Kind regards