Looking to change VoIP provider away from TPG

[avas]

Hi,

I’m currently subscribed to an FTTC NBN bundle that includes VoIP. Recently, I changed my router to bridge mode, which unfortunately caused my VoIP to stop working. As a result, I’m looking to switch providers.

I have a question regarding number porting. Do I need to inform TPG that I’m getting my number ported to another provider so that my internet connection remains active? Or can I simply ask the new provider to go ahead and port the number?

Thank you in advance for your help!

[BasilDV]

Hi @avas 

If you are porting your number, you need to make sure that your account stays active for it to be successful.

We'd like to check on what we can arrange for you.

Just send us a private message with your account details.

BasilDV