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Hi @0287396349,
For any homephone related issue, we recommend having a read of these community articles:
It appears that the issue is now raised to our Engineering Team. A tech visit has been booked on 04 November 2021 between 8:00AM - 12:00NN. Please ensure that you or someone of legal age is present during the visit.
For further assistance, you may respond the SMS sent by our Engineering Team or let us know here.
Regards,
Ahra_G