TPG Community

Get online support

NBN Voice phone not working

tperrytitan
Level 2

Hi,

 

Dial tone is present, however no calls can connect, and when dialling out I get a high pitched tone. 

None of the troubleshooting in this resource has been helpful. Internet connection is fine. 

Router (VR1600) was recently replaced. 

 

Thanks in advance

1 REPLY 1
Riezl
Moderator

Hi @tperrytitan ,

 

We recommend having a read of these community articles, which may help with your concern:

 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community