Get online support
Sadly since the day we moved to TPG fibre the home phone hasn't worked and tech support hasn't been able to fix it. This is despite still being charged. I am furious when I realised I am going round and round in circles. There is no one to help fix it and so I am left wanting to move to another provider after only six weeks.
The only advice I get is to reset the modem, which only leads to the Internet not working. Then I have to call to get that fixed too. I have been on that merry go round for the last few weeks. Is there anyone that can ensure the service I am paying for?
Hi @jbarbouttis , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community