NBN Voice phone not working

[tperrytitan]

Hi,

Dial tone is present, however no calls can connect, and when dialling out I get a high pitched tone. 

None of the troubleshooting in this resource has been helpful. Internet connection is fine. 

Router (VR1600) was recently replaced. 

Thanks in advance

[Riezl]

Hi @tperrytitan ,

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community