Hi @chrispaton
Welcome to the Community!
We were able to locate your account using your community details and tested the line, but was not able to detect any fault within the NBN network.
What are the troubleshooting that you've done so far? Have you tried turning off and on the modem/router?
If yes, how about factory reset?
Check these articles that will may help you resolve this.
Let us know how it goes.
BasilDV
