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Why hasn’t my home phone worked ever

Level 2

Sadly since the day we moved to TPG fibre the home phone hasn't worked and tech support hasn't been able to fix it. This is despite still being charged. I am furious when I realised I am going round and round in circles. There is no one to help fix it and so I am left wanting to move to another provider after only six weeks. 

The only advice I get is to reset the modem, which only leads to the Internet not working. Then I have to call to get that fixed too. I have been on that merry go round for the last few weeks. Is there anyone that can ensure the service I am paying for?


Hi @jbarbouttis , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community