New FTTP, internet working, no VOIP phone

[Ken]

Folks,

My new FTTP internet service was installed recently and connected up today.

Internet access is working fine.

Connected my phone to the phone port on our TP-Link VX420-G2v modem router as per the TPG install instructions. The phone is not working - I can't ring out, con't ring in.

Modem admin login shows "telephone unavailable".

How do we fix this?

Thanks,

Ken

[alanguide]

Common problem when FTTP first connected. Mods will sort it out. They may not see this for day or so.

[kate_]

Hey @Ken, we can help get your landline service up and running.

Send me a PM here, we'll grab some details and check it out.