Welcome to the Community!
Thanks for raising this to us and my apologies for the trouble.
I've located your account using your Community details and has run remote tests on the line.
Currently, the test results does not show a physical issue with the line outside.
Nonetheless, I've now case to our programmers to resolve this issue remotely.
Please allow 24 - 48hrs for us to provide you with an update regarding this case.
Your experience is important to us and we will be keeping a close eye on your case and will provide you with updates where possible.
We have replied to your own thread: https://community.tpg.com.au/t5/Home-Phone-Voice/No-Phone-Working-internet-is-fine/m-p/31236#M5085
We have explained that your number was just ported to TPG yesterday. Please check your thread and let's continue the discussion there.
Welcome to TPG Community!
We were able to locate your account using your community details and understand that you were able to speak with our Tech team.
The case was escalated to our Engineering team for further investigation.
An assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours as soon as an update becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.