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No Phone Working, internet is fine.

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Level 2
I had my NBN internet and phone bundle installed/activated on Thursday. Internet is working fantastic, but we have no phone. Whenever calling it from the mobile it says the phone number is ‘invalid’. We have swapped the line between connections in the NBN wall box, second connection said no phone line found on the phone, so definitely plugged into the correct place. Any help would be greatly appreciated!
3 REPLIES 3
Moderator

Hi @MzWolf

 

Welcome to the Community! 

 

Thanks for raising this to us and my apologies for the trouble. 

 

I've located your account using your Community details and has run remote tests on the line. 

 

Currently, the test results does not show a physical issue with the line outside. 

 

Nonetheless, I've now case to our programmers to resolve this issue remotely. 


Please allow 24 - 48hrs for us to provide you with an update regarding this case. 

 

Your experience is important to us and we will be keeping a close eye on your case and will provide you with updates where possible. 

 

Regards,

 

Moderator

Hi @MzWolf

 

We've now completed all the updates and your homephone should now work. 

 

Please retests and let us know should you need further assistance. 

 

Regards, 

 

Highlighted
Level 2
Perfect, thanks Erika!
Perfect timing too.