No landline connection

[jvanderwalle]

We've been connected to the NBN and Internet since 23rd  April 2020. As yet no phone connection via the landline. We are currently paying for the Home/Internet package. Can you please advice. 

Kind regards

[Ahra_G]

Hi @jvanderwalle, 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage and to check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

You may also check this Community article related to the issue you are experiencing:

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service 

If porting your number, the porting process will start as soon as your service gets activated and takes 3-5 working days to complete. 

Regards,

Ahra_G