No one can call me

sallydalto2
Level 2

I have recently transferred to TPG plugged my modem in the WIFI is working and there's a dial tone I can call out but no one can cal me ...what should I do 

2 REPLIES 2
Ahra_G
Moderator

Hi @sallydalto2,

 

For newly installed services or modem that requires set up, I would recommend checking out this article: New Connection Setup Help

 

We have also created an article for issues associated with Homephone: Troubleshooting No Dial Tone - TPG Home Phone/Voice Service 

 

For further help, kindly PM us with your TPG username/Customer ID so we can have our Tech team to perform troubleshooting along with you. 

 

 

Thanks! 

Ahra_G

 

I have recently transferred to TPG plugged my modem in the WIFI is working and there's a dial tone I can call out but no one can cal me ...what should I do 

Shane
Moderator

Hi, sallydalto2.

Just checking should you require further assistance? If so please update this thread.

Cheers!

 

I have recently transferred to TPG plugged my modem in the WIFI is working and there's a dial tone I can call out but no one can cal me ...what should I do