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No phone service for more than 1 month

Level 2

Pls call me on XXXXXXXXXX. I had reported the issue with fixed line service but no response. No service for more than 1 month but TPG still charged for last month and this.


Hi @Ltn281076 


Welcome to the Community!


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this article :Troubleshooting No Dial Tone - TPG Home Phone/Voice Service


In your case, we've detected a usage within your home phone service that indicates that it's already working.

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.