After so many failed attempts to reply, I've had to resort to typing this out in notepad and then pasting it so as to not lose all the work ... does that give you any indication of how "stable" the connection is??. Another tech visit will then make it 4 visits with a combined loss of income for me of over $2000, forgive me if I don't seem receptive about wasting more time for something they can't even fix (even when I gave them a hint on what it might be because the dropouts only happened when it rained, now it's just all the time) ... **, they can't even mount the wall outlet, it's just hanging from the wires and ignored by all. Originally (nearly a year ago) I contacted TPG about the random dropouts and the "fix" for that has been to slow my connection by 15 times and extend the dropouts to span several hours (not working as I type now and fails to reconnect), but hey at least you can still charge me for something you don't supply, so I'm glad that's working out in your favour. I've invested in a new good quality modem, that made no difference, new phone fly lead (even tried the modem on the shortest possible fly lead and it made no difference) I've written a letter to TPG's CEO and that fell on deaf ears. Next point of call is the TIO. You want to send another tech ... ok but he plays by my rules now and rings when he's on his way, so I don't waste another day waiting for someone to arrive who can't fix the problem, and if this one walks into the house uninvited I won't just yell at him and make him run away because I hurt his precious feelings (like the last) I'll throw him out the door on his arse and file a police report for unlawful entry. You may think I'm being unreasonable, but I've invested that many hours into this problem that I should be on your payroll. TPG has made that many broken promises of phoning with updates of progress (never got a call yet) and actually making the problem 10x worse. Totally unprofessional service and I just hope others can read this and understand what poor (non-existent) technical support TPG supplies ... balls in your court now, last chance before I take it to the TIO, you have 1 week.
