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Optus router with TPG Broadband home bundle

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Level 3

Please find below screenshots and thank you very much for your prompt replies.

All the pictures are in sequence.

 

Home page

1.PNG

 

Advance Settings

2.PNG

Options in advance Setup

3.PNG

Options in Management

4.PNG

Moderator

Thank you for the screenshots @measum12.

 

In the first image, I noticed that there's a "Setup and Configuration".

 

Are you able to click on it and provide us a screenshot of what it will provide?

 

Regards,

BasilDV

Level 3

hi mate,

 

this is what i get

Moderator

I see.

 

When you click the "ADSL2+ Login" option, does it direct you to the first image in the previous screenshot?

 

BasilDV

Level 3

@BasilDV  You are absoluty right. it goes to same login page

Moderator

Thank you @measum12.

 

Try to uncheck the "Connecting to Optus" option.

 

Then, try to put your TPG credentials instead of the Optus credentials on the username/Email and password box.

 

Click save, then let's see how it goes.

 

You may also provide us a screenshot if there's any changes after unchecking the said option.

 

BasilDV

Level 3

Thanks @BasilDV 

please find below screen shot "6.png"

 

if i put optus/optus as usr/pwd then i get blank page (2nd image 7.png)

 

 

 

Moderator

Try to reset the modem first to start fresh.

 

Then try again.

 

Also, please delete the image (6.png) as it has your username.

 

Thank you.

Level 3

@BasilDV 

I hard reset it. and then entered my tpg username/pwd. something magical happened and my net start working. 

That checkbox "connect to optus" get enabled automatically but my internet on tpg is working now so my problem is resolved.

 

thanks a lot @BasilDV 

View solution in original post

Moderator

Sounds great!

 

I can confirm that the internet is already working.

 

Have a great weekend.

 

BasilDV