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Phone Line Not Working

Level 2


We switched back to an NBN plan but now our home phone line is no longer connected. There is a dial tone but we cannot make outgoing calls and the number also cannot receieve calls. We are using the same TPG supplied equipment and have not disconnected anything.

Our current plan is:  NBN Cable Broadband SL Bundle 25 (R). 






Hi @reaganh1 ,


Welcome to the community!


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


If the issue is particular with the home phone, these articles may also help :

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.