TPG Community

Ask, answer and talk about our products

Phone line not working but internet connected

SOLVED Go to solution
Level 1a

Internet is working fine but phone line is not -  phone message says to check Tel line

the light on modem on. 


Hi @lixin128,


Welcome to TPG Community!


We have located the account using your community details. We have checked the status of your connection and it shows stable for more than 23 hours now.


Your VoIP service shows registered as well and it should be working. Are you able to test if you are getting a dial tone?


It would be best to check if the handset and phone cable is properly connected. You can refer to this link: Where to plug in your telephone handset with NBN?


If you're still having issues, please PM us your best contact number and most convenient time to receive a call so we can arrange one of our senior technical specialists to contact you for further assistance.