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Phone line not working but internet connected

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Level 1a

Internet is working fine but phone line is not -  phone message says to check Tel line

the light on modem on. 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Hi @lixin128,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and it shows stable for more than 23 hours now.

 

Your VoIP service shows registered as well and it should be working. Are you able to test if you are getting a dial tone?

 

It would be best to check if the handset and phone cable is properly connected. You can refer to this link: Where to plug in your telephone handset with NBN?

 

If you're still having issues, please PM us your best contact number and most convenient time to receive a call so we can arrange one of our senior technical specialists to contact you for further assistance.

View solution in original post

10 REPLIES 10
Moderator

Hi @lixin128,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and it shows stable for more than 23 hours now.

 

Your VoIP service shows registered as well and it should be working. Are you able to test if you are getting a dial tone?

 

It would be best to check if the handset and phone cable is properly connected. You can refer to this link: Where to plug in your telephone handset with NBN?

 

If you're still having issues, please PM us your best contact number and most convenient time to receive a call so we can arrange one of our senior technical specialists to contact you for further assistance.

View solution in original post

Level 1

My phone line connection cut out when I ring over seas.

If I get a call from over seas I can hear them but they can't hear me

Level 1

If you would like to call me my number is 0266 082861 or 043414 8332

Level 1b
I can ring a person but no reception
Level 1b
VoIP not working it is connected ok
Level 1b
I'm having the same issue phone line not working internet is fine!
Level 1c

HI. 

 

We are having the same issue for the past few weeks. People have been trying to call and can't get through.

Moderator

Hi , please PM us your TPG customer details so we can look into this and help with the resolution. Thank you.

Level 1b

I am having the same issue. A technician came in and fixed everything on the 26th of November and closed the ticket #xxxxxxx. Now my phone line has stopped working and there is no light for the phone on the modem. But the internet is working fine.