Phone line not working but internet connected

[lixin128]

Internet is working fine but phone line is not -  phone message says to check Tel line

the light on modem on. 

[Riezl · Accepted solution]

Hi @lixin128,

Welcome to TPG Community!

We have located the account using your community details. We have checked the status of your connection and it shows stable for more than 23 hours now.

Your VoIP service shows registered as well and it should be working. Are you able to test if you are getting a dial tone?

It would be best to check if the handset and phone cable is properly connected. You can refer to this link: Where to plug in your telephone handset with NBN?

If you're still having issues, please PM us your best contact number and most convenient time to receive a call so we can arrange one of our senior technical specialists to contact you for further assistance.

[Deb1]

My phone line connection cut out when I ring over seas.

If I get a call from over seas I can hear them but they can't hear me

[Deb1]

If you would like to call me my number is 0266 082861 or 043414 8332

[Noel06]

I can ring a person but no reception

[Noel06]

VoIP not working it is connected ok

[billy16]

I'm having the same issue phone line not working internet is fine!

[6911616]

HI. 

We are having the same issue for the past few weeks. People have been trying to call and can't get through.

[Riezl]

Hi , please PM us your TPG customer details so we can look into this and help with the resolution. Thank you.

[0394243310]

I am having the same issue. A technician came in and fixed everything on the 26th of November and closed the ticket #xxxxxxx. Now my phone line has stopped working and there is no light for the phone on the modem. But the internet is working fine.