Phone line not working

[kristycl]

Hi, my internet is working but all I can hear is static on my landline and a faint dial tone. It has been like this for 5 days. I bought a new phone and cables but it has not helped, can you please advise urgently. Kristy

[Ahra_G]

Hi @kristycl, 

Welcome to the Community! 

Using your Community details, I've managed to locate your account and have ran remote tests. It did show evident line faults that can affect the service. 

I would like to organise a contact to be made from our Technical Team to further assist you as well as perform troubleshooting along with you. 

Could you please send us with your best contact time & number via private message? 

Thank you! 

[Ahra_G]

Good day, @kristycl! 

I've seen that our Technical Team has already contacted you and requested to be called again tonight at 7PM onwards.

Should any additional assistance is needed, please feel free to let us know. 

Cheers!