Phone not working since 21/03

[nighttests]

I am unable to receive calls since 21/03. I can make calls but not receive.

I can't use the incoming call for two weeks, which makes me lose a lot of money and many customers.

I made calls to technical support everyday, no one can slove the issues, always cheating me, telling me that will call me back within an hour or within a day or tomorrow, but I have never received any TPG calls. So disappoint.

[Ahra_G]

Hi @nighttests,

I would recommend checking out the articles below to help with the issue: 

• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
• Troubleshooting Problems with TPG Home Phone Calls

If the above steps did not work, please confirm the TPG homephone number via private message in order for us to assist you further. 

Thanks! 

Ahra_G

[nighttests]

I received the private message:

Hi @nighttests,    I am responding to you today as @Ahra_G is currently not available. I'll send a follow up with our voice engineering team and have them to get in touch with you today for updates.    Regards, Angeli

AGAIN, another lie, no one contacted me at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Anonymous]

We understand that you have been contacted by one of our Engineers earlier today and provided the update. Our Team is working-around-the-clock to fix the issue, expect new updates when it becomes available.

I received the private message:

Hi @nighttests,    I am responding to you today as @Ahra_G is currently not available. I'll send a follow up with our voice engineering team and have them to get in touch with you today for updates.    Regards, Angeli

AGAIN, another lie, no one contacted me at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!