Hi @miamannan1 ,if you opted to port your existing home phone number to TPG, please be advised that the porting process normally takes 1-5 working days to be completed from the date the service was activated.
Otherwise, we recommend having a read of these community articles, which may help with your concern:
Should you need further assistance, please send us a private message with your TPG customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community
