Phone not working

[Samwell]

92038492 keep getting a message saying Oca 0188.
Turned modem on and off, reset etc but won’t work. I get a dial tone but can’t connect.
Anyone know the problem?

[Riezl]

Hi @Samwell , we recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community