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Phone problem - Number not available from this service

Level 1

Hi. We have ADSL2+ with a home phone service. For the past couple of weeks, we have been receiving a message that the "number you are calling is not available from this service" when we try and dial a particular mobile number. We have rebooted the modem/router, but that has not fixed the problem. Any suggesitons on what is causing it?


many thanks




Hi @natey22,


Welcome to TPG Community!


I was able to pull up an account using your Email address, but I need to make sure that I'm looking at the correct one. Can you please shoot me a private message with your complete home address?


Kind regards,