Hi @the3c10s , we recommend having a read of these community articles, which may help with your concern:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
When trying to phone my landline from any mobile phone I get the message "We are sorry your call cannot be completed in the long distance company you have selected.Please dial your call within access code"
Very occasionally the call from a mobile will connect with the landline but there seems to be no reason for the variation.
If you try dialling my landline from your mobile you will hear the message.
If you get through, try again several times as the fault seems intermittant.
I have no trouble dialling out to other landlines or mobiles.
I have no trouble dialing my landline from other landlines.
Plan ID = xxxxx
TPG customer ID = xxxxx
User name = xxxxxx
Hi @the3c10s, we have edited your post for the security of your account. We'd like to arrange one of our senior technical specialists to contact you for assistance. Please send us a private message with your best contact number and most convenient time to receive a call tomorrow.