TPG I am very frustrated. I have called you 3 times in 3 weeks to re-instate my outgoing calls. I added on a Big Talk add on and unkown to me, all outbound calls stopped and a computer glitch removed my direct debit payment! So because payment was outstanding by $11 my service was suspended. I did not learn this until my SECOND call to TPG.
Call 1 - you could see the outgoing calls weren't working and requested it be re-instated in 48 hours. I waited and nothing.
Call 2 - a week later, still not working. I was then told it is because I havent paid a bill. This is news to me because I pay by direct debit and always have. So I paid the outstanding amount and was told the account would be re-instated in 48 hours. Another week later and I still can't making outgoing calls. In addition, TPG said I have no add ons so added back the Big Talk add on.
Call 3 - This is week 3, no one knows why it isnt reinstated yet, no one has called me back.
I am so frustrated because the elderly person who lives here can't call people or for medical help if needed! This is terrible service.
I am on the verge of moving my account to Telstra. PLEASE HELP!
