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TPG NBN Home line - outgoing calls always get busy signal

wrd2093
Level 2

We have NBN50 with home phone ... the home phone line can receive incoming calls, but all attempts to call out receive a busy signal (to both land lines and mobiles).

 

I have restarted modem and NBN ... seems only to be the outgoing calls failing.


Any troubleshooting we can do?   Modem is Archer VR1600v v1.

1 REPLY 1
Angeli
Moderator

Hi @wrd2093

 

We've created an article that may help you troubleshoot this issue.

If it's still not working, please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

Regards, 

Angeli