My NBN was connected last week, the internet works but I have now found that the telephone only has a continuous dial tone and doesn't make or receive calls. I have restarted both the modem and the NBN connection device, is there something else I should do?
To check further as to why it's not working properly, can you confirm the following:
Thank you for your response. The phone rang but when I picked up all there was was the dial tone.
1. There are no telephones connected to the telephone line, the telephone is connected to telephone port 1.
2. I reset the modem and the results are the same.
3. I have plugged into telephone port 2, same as before, I have also reset with the phone connected to port 2 and same result.
The telephone only has a dial tone, when I have dialed the number there is only a dial tone and nothing happens.