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We tried to locate your account using your community details but failed to find a match.
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We were able to review the notes from the assigned Engineer and have learned that a reset is needed as the modem is not communicating with our server.
There's no evident fault within the TPG FTTB network, which is why the troubleshooting is necessary within your equipment.
We will request for your assigned Engineer to contact you today. Please advise us of your preferred time to receive a call as we need you to be on the premises.
Our Engineering team tried to call you today to no avail, but they've sent you an SMS advising that the home phone is already connected to the server.
We've seen that you've responded to it and confirmed that the service is working.
Should you require further assistance, please let us know.