Telephone not working

[Will]

Hi @yedrupmt,

Our Engineering Team tried to contact you today, but they were unable to reach you. Please reply to the SMS sent as to when they can ring you back.

[yedrupmt]

Thank you to all the staff that have been involved.

My telephone is now working.

[Will]

Great to hear that, @yedrupmt

Thanks for reaching back to us and letting us know of the outcome. Don't hesitate to contact us again should you require our assistance.

Cheers!

[arzdfd]

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@yedrupmt wrote:

My NBN was connected last week, the internet works but I have now found that the telephone only has a continuous dial tone and doesn't make or receive calls. I have restarted both the modem and the NBN connection device, is there something else I should do?

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To check further as to why it's not working properly, can you confirm the following:

1. Ensure that there's no phones connected to any phonesocket in the house
2. That the handset is connected directly to phone1 port without any filter or splitter

[arzdfd]

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@yedrupmt wrote:

Thank you for your response. The phone rang but when I picked up all there was was the dial tone.

1. There are no telephones connected to the telephone line, the telephone is connected to telephone port 1.

2. I reset the modem and the results are the same.

3. I have plugged into telephone port 2, same as before, I have also reset with the phone connected to port 2 and same result.

The telephone only has a dial tone, when I have dialed the number there is only a dial tone and nothing happens.

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1. Ensure that there's no phones connected to any phonesocket in the house
2. That the handset is connected directly to phone1 port without any filter or splitter