Unable to receive and make call to Optus numbers from TPG home phone on NBN bundle

[petukhp]

Unable to receive and make call to Optus numbers from TPG home phone on NBN bundle. Same problem with my parents on TPG FTTB bundle. Please help ASAP

[BasilDV]

Hi @petukhp 

Thanks for raising this with us and we apologise for the inconvenience.

We'd like to look into the accounts for better understanding of the situation and to be able to run some tests.

Please send me a PM with the TPG username or customer ID number of your TPG FTTB and NBN service.

How do I private message (PM) in the community

BasilDV