VOIP No Longer Working After Technician Fixed NBN Connection Issue

[SixCarbon3]

Hi,

On Tuesday we had a Technician fix our NBN connection issue. The internet now works but the VOIP doesn’t. The phone no longer has a dial tone & when you dial our VOIP phone number there is a recorded message saying that the number is no longer valid.

Please help!

[Will]

Hi @SixCarbon3

Welcome to the Community!

Using your community details, I was able to check your TPG account to determine what's causing the phone not to function. After doing an initial assessment of the case, I have engaged our Engineering team to get your phone working.

I will let you know once the issue is fixed. Please keep an eye on this thread.

Regards,

[SixCarbon3]

Great!

Thank you @Will.

[Will · Accepted solution]

Hi @SixCarbon3

After making some adjustments, your home phone service should now be working.

Would you be able to test it and let me know?

Regards,

[SixCarbon3]

Hi @Will,

I've tested it & the VOIP home phone service is now working.

Thank you for your help on this matter.

Regards,

SixCarbon3.

[Will]

Hi @SixCarbon3

That's great news! I'm glad that we had it sorted out.

Don't hesitate to use our community page should you have further questions or concerns.

Cheers!