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VOIP No Longer Working After Technician Fixed NBN Connection Issue

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Level 2

Hi,

 

On Tuesday we had a Technician fix our NBN connection issue. The internet now works but the VOIP doesn’t. The phone no longer has a dial tone & when you dial our VOIP phone number there is a recorded message saying that the number is no longer valid.

 

Please help!

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @SixCarbon3

 

After making some adjustments, your home phone service should now be working.

 

Would you be able to test it and let me know?

 

Regards,

View solution in original post

5 REPLIES 5
Highlighted
Moderator

Hi @SixCarbon3

 

Welcome to the Community!

 

Using your community details, I was able to check your TPG account to determine what's causing the phone not to function. After doing an initial assessment of the case, I have engaged our Engineering team to get your phone working.

 

I will let you know once the issue is fixed. Please keep an eye on this thread.

 

Regards,

Level 2

Great!

Thank you @Will. Smiley Happy

Highlighted
Moderator

Hi @SixCarbon3

 

After making some adjustments, your home phone service should now be working.

 

Would you be able to test it and let me know?

 

Regards,

View solution in original post

Highlighted
Level 2

Hi @Will,

 

I've tested it & the VOIP home phone service is now working.

 

Thank you for your help on this matter. Smiley Happy

 

Regards,

 

SixCarbon3.

Highlighted
Moderator

Hi @SixCarbon3

 

That's great news! I'm glad that we had it sorted out.

 

Don't hesitate to use our community page should you have further questions or concerns.

 

Cheers!