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VOIP Phone No Longer Working on NBN

geoscapes
Level 3
Level 3
‎07-08-2019 09:07 AM

Hi,

 

We reset our modem yesterday after we were suffering frequent NBN dropouts. This seems to have fixed the Internet issue but now the phone has stopped working. We cannot dial in or out. 

 

Please can you contact me ASAP to have this resolved. We need the phone line to be working as we use this for buiness calls. 

 

 

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Riezl
Moderator Moderator
Moderator
‎07-08-2019 10:04 AM

Hi @geoscapes, we have checked the status of your connection and we can see an indication that it is also dropping out.

 

We have arranged a technical specialist to contact you between 10:30AM and 1:30PM NSW time today to address this concern.

 

We apologise for the inconvenience.

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Riezl
Moderator Moderator
Moderator
‎08-08-2019 08:22 AM

Hi @geoscapes, we can see that our Technical Team has been in touch and the issue has been escalated to our Engineering Team. The case engineer is still monitoring the case and will contact you between 9AM and 10AM today to discuss its progression.

 

Feel free to message us should you have further queries. Thank you.

 

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