VOIP not working

Highlighted
Level 1b

My VOIP not working. Customer id is 3847935.

1 REPLY 1
Highlighted
Moderator

Hi @napalai9,

 

For customers experiencing any issues with their NBN phone service, we recommend to have a read through following articles this can help guide you through the setup.

 

Please be aware that your phone handset will plug directly into the phone 1 port on the back of your modem. Not your old Telstra sockets.

 

Thanks,

Karl