Voip stoped working

[mattmorrison]

Hi guys,

my phone has stopped working after moving my office around. I have nbn and am using a telstra 9200a phone which worked before moving stuff around but since I moved my office around it has stopped working. I have tried different plugs, rebotting both the modem and the phone, I have tried a different phone cable as well. I have looked at the settings in the modem (Huawei HG659) but I cant seem to find anything in the modem that is off. 

please help.

Thanks guys

[Riezl]

Hi @mattmorrison,

Welcome to TPG Community!

We'd like to better understand what is causing the issue and help with the resolution.

Please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[mattmorrison]

Hi Riezl,

I have sent just sent you a pm

thanks

[Riezl]

Thanks for providing the account details via PM, @mattmorrison. We'd like to arrange one of our senior technical specialists to contact you for assistance. Please PM us your best contact number and most convenient time to receive a call for troubleshooting.

[Riezl]

Hi @mattmorrison, we have arranged a senior technical specialist to contact you between 2:30PM and 5:30PM WA time today.

Let us know should you need further assistance. Thank you.