my phone has stopped working after moving my office around. I have nbn and am using a telstra 9200a phone which worked before moving stuff around but since I moved my office around it has stopped working. I have tried different plugs, rebotting both the modem and the phone, I have tried a different phone cable as well. I have looked at the settings in the modem (Huawei HG659) but I cant seem to find anything in the modem that is off.
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We'd like to better understand what is causing the issue and help with the resolution.
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Thanks for providing the account details via PM, @mattmorrison. We'd like to arrange one of our senior technical specialists to contact you for assistance. Please PM us your best contact number and most convenient time to receive a call for troubleshooting.