Yesterday i still can use phone line to call out, today suddenly not!

[luckyboy9999kl]

Yesterday i still can use phone line to call out, today suddenly can not call out , but can receive call in. I didn't change any set up.

I have use an old different brand landline set to test, it is the same, so it is not the problem of hand set, but the line. I have check the set up of my plane, call out  is not barred , the balance of payment is also ok.

May be it is the line has problem !

[Anonymous]

Hey, luckyboy9999kl.

Let us see what causing issues and fix this. Could you send us your details (Username/Customer ID together with the address on file)?

 

Yesterday i still can use phone line to call out, today suddenly can not call out , but can receive call in. I didn't change any set up.

I have use an old different brand landline set to test, it is the same, so it is not the problem of hand set, but the line. I have check the set up of my plane, call out  is not barred , the balance of payment is also ok.

May be it is the line has problem !

[luckyboy9999kl]

Thanks,

I couldn't called out this morning and afternoon, but suddenly i can call out in the evening. I suspect that the line itself has problem.

It is very hard to get into this webpage to check. Also to post my ID and other personal detail here is not a good way.

The contact number of TPG are all 1300 number, which is very unfriendly, once i call 1300 number i was charge extra 10 dollar by TPG upon my monthly 10$, although is just  cost 20 cent to call 1300.

I am just thinking of move to other provider if the phone line is not fixed for a long time. Other provider has the same price.

I hope the TPG should provide online contact for phone service , if the phone line is down, the customer can not call for help.

Anyway, i didn't do anything but my line is working again ,. Funny.

Thanks

[Anonymous]

Hi luckyboy9999kl,

We're glad to know that the phone issue is now fixed. We appreciate your feedback this will help us improve our service.

At the moment calls to 13/1300 numbers are excluded to our Add-ons. You may check it here.
 

You have the option to call 1 300 numbers as long as you have a prepaid balance.

Regards,

Thanks,

I couldn't called out this morning and afternoon, but suddenly i can call out in the evening. I suspect that the line itself has problem.

It is very hard to get into this webpage to check. Also to post my ID and other personal detail here is not a good way.

The contact number of TPG are all 1300 number, which is very unfriendly, once i call 1300 number i was charge extra 10 dollar by TPG upon my monthly 10$, although is just  cost 20 cent to call 1300.

I am just thinking of move to other provider if the phone line is not fixed for a long time. Other provider has the same price.

I hope the TPG should provide online contact for phone service , if the phone line is down, the customer can not call for help.

Anyway, i didn't do anything but my line is working again ,. Funny.

Thanks