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accessing my slave account

Parisa1958
Level 2

hi there, I registered a slave account: <removed>@tpg.com.au

CUST ID: <removed> when I go to post office under emails it shows that this account is there and status is active.

I cannot see how I can access this email and use it. Please help me.

Thank you,

Parisa1958

3 REPLIES 3
Joseph_D
Moderator

Hi Parisa1958,

 

I removed the email address and customer ID from the public post for your own safety and privacy.

 

Treat the slave account as any other regular email account, when you created the slave email account, you also created a password, just go to TPG My Account or TPG Post Office and log in there using the username and password you have created for the slave account.

 

ie email add 12345@tpg.com.au, "12345" is the username.

 

Kind regards,

Joseph D

CAJ13
Level 2

How does one reset password on slave account, as after trying do not receive a email to alias email account. 

Shane
Moderator

Hi @CAJ13,

 

Welcome to the community!

 

Shoot me a private mesage with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. I will arrange one of our Account Specialists to contact you for assistance.

 

How do I private message (PM) in the community

 

Regards,

 

 

How does one reset password on slave account, as after trying do not receive a email to alias email account.