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certain phone line connection

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Level 1

I am not able to call these phone numbers starting with  878418xx, comes back with engage tones. Phone number works on mobiles

1 REPLY 1
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Moderator

Welcome to the Community @patty_77_3

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

 

In your case, since all of the possible troubleshooting was exhausted this case will be escalated to our Engineering team for further investigation. An assigned Engineer will be in touch with you via SMS or phone call as soon as an update becomes available.

 

If you need further assistance, please let us know.

BasilDV