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Level 1

Hi

1300 numbers are charged extra on a landline How can I check that?

How to know how much (Dollar) is available or left before topup?

1 REPLY 1
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Moderator

Hi @gweilo78 ,

 

Welcome to TPG Community! 

 

When you dialled 1300 you will be charge 30¢ per call. 

 

For call rates, you may check this link https://www.tpg.com.au/adsl

and look for "Important Things You Need to Know" near the bottom of the page.


Thee Home Phone Prepayment Outside Included Value is a pre-payment kept on the account for charges outside or in excess of your plan's included value. If your POIV (Prepayment Outside Included Value) goes below $10, we will automatically top up an amount to make it $20 again.


We've configured the system to notify you (or other customers on the same plan) that once the Home Phone Prepayment Outside Included Value has dropped below $10, we will automatically debit the account to restore the required balance of $20.00. Your internet will not be affected in the event that the pre-payment goes below the $10.

 

TPG My Account - Accessing your account information online:https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-My-Account-Accessing-your-account-informati...

 

Hope this video helps: https://community.tpg.com.au/t5/Accounts-and-Billing/Video-TPG-20-Prepayment-Outside-Included-Value/...

 

Thanks!