Hi @gweilo78 ,
Welcome to TPG Community!
When you dialled 1300 you will be charge 30¢ per call.
For call rates, you may check this link https://www.tpg.com.au/adsl
and look for "Important Things You Need to Know" near the bottom of the page.
Thee Home Phone Prepayment Outside Included Value is a pre-payment kept on the account for charges outside or in excess of your plan's included value. If your POIV (Prepayment Outside Included Value) goes below $10, we will automatically top up an amount to make it $20 again.
We've configured the system to notify you (or other customers on the same plan) that once the Home Phone Prepayment Outside Included Value has dropped below $10, we will automatically debit the account to restore the required balance of $20.00. Your internet will not be affected in the event that the pre-payment goes below the $10.
TPG My Account - Accessing your account information online:https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-My-Account-Accessing-your-account-informati...
Hope this video helps: https://community.tpg.com.au/t5/Accounts-and-Billing/Video-TPG-20-Prepayment-Outside-Included-Value/...
Thanks!
