home phone balance

[6727296]

Hello Community,
I have just upgraded my NBN S plan to NBN M plan.
My home phone balance was about $18.95.
Looking at my account, there is now a Current Prepayment Balance of $0.00.

Statement shows a credit for $29.99 and credit for $3.00.
Then a charge for $49.99 with a balance of $17.00.
Does that mean I have forfeited $18.95?

[Shane]

Hi @6727296,

We'd love to check this for you, please send us the OTP code that was sent to the Mobile Associated with the service via PM.

How to send a PM? 

Regards,

home phone balance

Hello Community,
I have just upgraded my NBN S plan to NBN M plan.
My home phone balance was about $18.95.
Looking at my account, there is now a Current Prepayment Balance of $0.00.

Statement shows a credit for $29.99 and credit for $3.00.
Then a charge for $49.99 with a balance of $17.00.
Does that mean I have forfeited $18.95?

[6727296]

All good now, thanks Shane.

Your help is much appreciated.

[Shane]

Yay! I'm glad to be of your service. Have a lovely day!

All good now, thanks Shane.

Your help is much appreciated.

[6727296]

Hmmm, have just checked my phone balance.

It was my understanding that I have unlimited local calls on the NBN M Plan $49.95 pm.

But I have been charged 25c for a local call on 24.7.2022 - 4 days after starting new plan.

Could you please check into this?

[Ahra_G]

Hi @6727296, 

We'll have this checked by our Accounts Team first thing tomorrow as their department is already closed tonight. 

Could you please confirm your TPG account details (Customer ID/username) via private message?

Thanks! 

Ahra_G