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home phone does not ring and has no dial tone

Level 2

I have had this issue for a few days now. The home phone does not ring and has no dial tone. Please resolve ASAP. I have family members that may need the phone in an emergency!


Hi @darwin,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


If the issue is particular with the home phone, these articles may also help :

Should you require further assistance, feel free to search community for help or contact us and we'd be glad to assist you.