Hi, the customer service phone seemed to be ever engaged so I will try this help online. I have not been using the home phone for a long time but thought I should put it in use. It does not work although the wifi is on. The phone is a new one so it is not a problem. Could you check for me what is the problem? Thanks in advance,
Welcome to the Community!
We've created an article that may help you resolve the issue.
If you are still not able to use the service, please shoot me a PM with your TPG username or customer ID number.