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home phone does not work but wifi works

tanali53
Level 2

Hi, the customer service phone seemed to be ever engaged so I will try this help online. I have not been using the home phone for a long time but thought I should put it in use. It does not work although the wifi is on. The phone is a new one so it is not a problem. Could you check for me what is the problem? Thanks in advance,

1 REPLY 1
BasilDV
Moderator

Hi @tanali53

 

Welcome to the Community!

 

We've created an article that may help you resolve the issue.

If you are still not able to use the service, please shoot me a PM with your TPG username or customer ID number.

 

BasilDV