@BasilDV wrote:
Hi @jorge1234
Here are some of the checklist that we need to confirm in order to determine the exact issue:
Are you able to receive calls from other numbers locally or international?
Is it just that 1 number you are having issues with?
Is this a normal phone call or through a voice app?
is the correct dialling format being followed?
You may also check out this Community article for reference:
Troubleshooting Problems with TPG Home Phone Calls
If the issue persists, let us know here so we can check with your Homephone support.
BasilDV
@BasilDV wrote:
Hi @jorge1234
Here are some of the checklist that we need to confirm in order to determine the exact issue:
Are you able to receive calls from other numbers locally or international?
Is it just that 1 number you are having issues with?
Is this a normal phone call or through a voice app?
is the correct dialling format being followed?
You may also check out this Community article for reference:
Troubleshooting Problems with TPG Home Phone Calls
If the issue persists, let us know here so we can check with your Homephone support.
BasilDV
We’ve been unable to make any international phone calls to CHile(1100569950284250
We have the standard dial tone then nothing, or it switches for an other dial tone that keeps ringing but not going anywhere. Internet is ok though.
This is pretty frustrating, especially at that time of the year when you want to call your relatives overseas. Any explanation TPG??
