international call

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Level 3

Hi : I'm not able to make international call ( Chile ) 01156.......but can't coonect to .

5 REPLIES 5
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Moderator

Hi @jorge1234

 

Here are some of the checklist that we need to confirm in order to determine the exact issue:

 

Are you able to receive calls from other numbers locally or international?
Is it just that 1 number you are having issues with? 
Is this a normal phone call or through a voice app? 
is the correct dialling format being followed? 


You may also check out this Community article for reference: 

Troubleshooting Problems with TPG Home Phone Calls

 

If the issue persists, let us know here so we can check with your Homephone support. 

 

BasilDV

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Level 3

@BasilDV wrote:

Hi @jorge1234

 

Here are some of the checklist that we need to confirm in order to determine the exact issue:

 

Are you able to receive calls from other numbers locally or international?
Is it just that 1 number you are having issues with? 
Is this a normal phone call or through a voice app? 
is the correct dialling format being followed? 


You may also check out this Community article for reference: 

Troubleshooting Problems with TPG Home Phone Calls

 

If the issue persists, let us know here so we can check with your Homephone support. 

 

BasilDV



@BasilDV wrote:

Hi @jorge1234

 

Here are some of the checklist that we need to confirm in order to determine the exact issue:

 

Are you able to receive calls from other numbers locally or international?
Is it just that 1 number you are having issues with? 
Is this a normal phone call or through a voice app? 
is the correct dialling format being followed? 


You may also check out this Community article for reference: 

Troubleshooting Problems with TPG Home Phone Calls

 

If the issue persists, let us know here so we can check with your Homephone support. 

 

BasilDV


We’ve been unable to make any international phone calls to CHile(1100569950284250

We have the standard dial tone then nothing, or it switches for an other dial tone that keeps ringing but not going anywhere. Internet is ok though.

This is pretty frustrating, especially at that time of the year when you want to call your relatives overseas. Any explanation TPG??

Highlighted
Moderator

Hi jorge1234 , we'd like to arrange one of our senior technical specialists to contact you for assistance. Please send us a private message with your best contact number and most convenient time to receive a call this afternoon.

 

We'll wait for your  PM. Thank you.

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Level 3

Thanks for your replay.

My contac phone number: xxxxxxxxxx

jorge.

Highlighted
Moderator

Thanks. We have advised our Technical Team. Kindly await a call within the day.