landline

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Level 1a

My landline with ADSL2+ is not working, it just silence, could someone advise

1 REPLY 1
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Moderator

Hi @ckpacc99

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, our Engineers have detected a fault within the copper line and lodged a fault with Telstra. Their attending technician restored your service after repairing the damaged copper cable.

 

BasialDV